According to the AP, Goodell's memo said:

“In preparing for all elements of the 2020 season, including the schedule release, we have considered the unique circumstances facing us this year,” Goodell wrote, “and have been clear that all of our decisions will be guided by medical and public health advice and will comply with government regulations. We will be prepared to make necessary adjustments just as we have in other contexts, such as the offseason program and the draft.

“I believe the policies that clubs have in place will serve the league and all member clubs in a variety of ways and will allow us to continue preparing for the 2020 season while also protecting the interests of our fans.”

The memo states that tickets bought directly from teams will be refunded or credited to future games. For people that buy tickets from secondary ticket brokers you may want to avoid StubHub. Ticketmaster and SeatGeek have told the league they will also give fans full refunds for ticket sales no more than 30 days of cancellations. StubHub on the other hand said they will only issue refunds where state laws require them to.

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